Restaurants are using AI voice services to take delivery orders from services like DoorDash and Uber Eats through phone calls. Kea, a voice AI company, processes customers' orders and sends them to delivery aggregators, making phone ordering easier. The software guides customers through the order process, including suggesting add-ons and previous items, and can transfer calls to human agents if needed. Kea also collaborates with pizza chains and plans to expand its service to more restaurants.
Key Takeaways
- Restaurants are using an AI voice service to take and process delivery orders from callers for DoorDash and Uber Eats.
- Kea, the voice AI company, guides customers through the ordering process over the phone, making it more convenient than using an app or website.
- The AI service can suggest add-ons and recommend items based on previous orders, offering a seamless and personalized experience.
- Kea not only processes orders but also determines the best delivery service based on cost and estimated time of arrival, providing a comprehensive solution.
- The AI service is especially beneficial for high-volume takeout places and chains that receive numerous incoming phone calls and struggle to handle them efficiently.
News Content
Restaurants are now using AI voice services to take delivery orders over the phone, connecting customers to delivery aggregators like DoorDash and Uber Eats. Kea, a voice AI company, enables diners to simply state their orders during a phone call, bypassing the need to use apps or websites. The AI guides customers through the order, providing a streamlined and efficient process. This innovation aims to assist high-volume takeout places and pizza chains that struggle to handle a large volume of incoming phone calls, offering a solution to answer every call promptly. Kea plans to expand its delivery service to more restaurants in the near future.
This development reflects a shift in the way delivery orders are processed, offering a convenient alternative to app or website-based orders. Kea's AI aims to improve the customer experience by simplifying the ordering process, making it more accessible for those who prefer calling in their orders.
Analysis
The integration of AI voice services in restaurants for delivery orders presents a significant impact on multiple fronts. Organizations such as delivery aggregators like DoorDash and Uber Eats will likely see increased efficiency and streamlined operations. Conversely, traditional methods of order taking may face pressure as AI becomes more prevalent. In the long term, the rise of AI in this sector could lead to job displacement for order takers. Additionally, countries with high reliance on restaurant and food delivery services may experience shifts in employment patterns. The utilization of AI in restaurant operations may mark a turning point in the industry's efficiency and customer service approaches.
Did You Know?
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AI Voice Services for Restaurant Orders: AI voice services like Kea are now being used by restaurants to take delivery orders over the phone, connecting customers to delivery aggregators like DoorDash and Uber Eats. This innovation aims to streamline the ordering process and assist high-volume takeout places and pizza chains in handling a large volume of incoming phone calls.
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Shift in Delivery Order Processing: The use of AI voice services reflects a shift in the way delivery orders are processed, offering a convenient alternative to app or website-based orders. This development aims to improve the customer experience by simplifying the ordering process, making it more accessible for those who prefer calling in their orders.