Dillard’s reported a -1.7% drop in sales to $6.75B for the latest fiscal year, tightening controls on inventory amid a challenging retail environment. The company is also focusing on enhancing customer loyalty through private label card incentives and plans to expand its market coverage with a new store opening in Sioux Falls, South Dakota in March 2024. Despite challenges, Dillard's remains a family business rooted in understanding its customers.