One of the key complaints about Microsoft's Copilot is its performance compared to ChatGPT, as cited by employees familiar with customer feedback. As customers transition to using Microsoft Copilot tools, the comparison with ChatGPT has set high expectations, reflecting the evolving landscape of AI. Despite reaching a significant customer base, Microsoft's Copilot has received mixed feedback from users, often hampered by comparisons with ChatGPT. The utilization of internal data for tailored support in work scenarios introduces challenges, including the need for better prompt engineering. Microsoft recognizes the need for educating customers on distinguishing between the 'work' and 'web' versions of Copilot to align their expectations effectively. These developments indicate the intricate dynamics shaping the user experience of AI tools in the evolving digital landscape. For further insights or contributions, feel free to contact us.